Refund and Return Policy

  1. We at F.R.D. want you to be satisfied with your purchase. Therefor if you aren’t satisfied with your purchase for any reason you may submit a request for cancelation of the transaction (by clicking on the “Return” button on the Site’s home page and following the steps detailed there), return it to us and we will refund you for the payments you have made all subject to the following terms:

    1.1
    The terms of this policy will not apply and customer will not have a right to return an Item nor receive full or partial refund if such Item had been altered or customized in any way in accordance with customer’s requests (e.g. change of ring size, etc.). For avoidance of doubt the above mentioned in this policy shall not be construed as representation or obligation by F.R.D. to adhere to any such requests and with the exception of modification of ring’s size – all Items are sold “as is” and will not be modified in any way.

    1.2
    The customer has filled in all of the details requested in the cancelation form (which can be found under “Return” in Site) and returned the Item in the package in which it was provided, unblemished and unused with the original invoice or copy thereof. Please note that in order to verify the above, upon receiving the Item, F.R.D. may submit the Item to be examined by a certified expert of its choice in order to verify the returned item’s compatibility with the specifications of the Item purchase, as stipulated in its gemological certificate and its description in the Site, and in the event such expert determines that the two items are not identical and/or that one or more diamonds/gems had been replaced or is missing then F.R.D. will not obligated to accept the returned Item. You agree that the opinion of the abovementioned expert shall be final and accepted by you and you waive any right or claim for reexamination by such or other experts, provided that such experts report and findings (or copy thereof) will be delivered to you upon your request.   F.R.D. will refund you within 14 days of receiving the Item subject to the terms of this policy. 

    1.3
    Customer request to cancel the purchase of a certain Item and its return to F.R.D. must be made within 14 days of such Item reaching the customer. The Item will be returned to F.R.D. by personal delivery and via a certified carrier service to the address specified above, and during business days and at standard working hours. Customer shall bear the cost of returning the Items in full including any associated cost (e.g. delivery, Taxes, etc.). In addition to bearing the costs of returning the Item, F.R.D. may deduct from the refunded amount the lower of: 5% of the Item’s price or NIS 100 and the cost of credit card’s clearing, it is charge with, (which will be determined individually by issuers of relevant credit card/bank or other third parties in accordance with their discretion and agreement with credit card holder).

    1.4
    F.R.D. will not accept or make any refund in any amount for any Item which it received not in full compliance with the terms of this policy and any such Item will be returned to customer at customer’s expense.

    1.5
    Warranty
    –In the event the Item is defected due manufacturing fault, or in the event the Item you’ve received differs from its description in the Purchase Details’ Document you may return it to us and we will fix the defect or replace it with similar item or refund you for the price of the Item (all at our sole discretion) for no additional charge. The warranty shall not apply for loss of jewelry or part of the jewelry including any diamond or other gem or gemstone nor would it include damage caused by improper and/or unreasonable use of the Item and/or reasonable wear and tear including break, tear, bending of gold. Defects not covered by the warranty will not be cured by F.R.D. and the Item will be returned to customer at customer’s expense. In order to save the costs of delivery of Item for defect/issues which are not covered under this warranty, we recommend that prior to sending the Item you will contact us by e-mail and specify your contact details, a copy of the invoice, detailed description of the defect and at least one clear photo of the defect.

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